At LashDerma, we are dedicated to providing 100% customer satisfaction. While we aim to process all orders quickly, we understand that sometimes cancellations are necessary. Below are the circumstances under which our cancellation policy applies:
Reasons for Order Cancellation
- Stock Limitations: If a product is unavailable or the quantity ordered exceeds our available stock, we may need to cancel the order.
- Disputes and Complaints: If there is an issue with your order, please contact our customer service team immediately. We will work to resolve the situation as quickly as possible.
- Out of Stock: If an item becomes out of stock after your order has been placed, we will apply the cancellation policy.
- Unpaid Orders: Orders that remain unpaid will be automatically canceled.
- Customer-Initiated Cancellations: Customers can cancel orders at any time, provided a valid reason is given.
- Non-Receipt of Payment: If we fail to receive payment, the order will be canceled.
Refund Policy
- Credit Card, Check, or Money Order Payments: If your payment has not been processed, we will issue a full refund.
- Dissatisfaction with Purchase: If you are not satisfied with your order, please contact our customer service team. If we are unable to resolve the issue, we will offer a full refund or a replacement.
At LashDerma, we are committed to ensuring your complete satisfaction with every purchase. If you have any concerns or need assistance, please feel free to reach out to us. We’re here to help!