These Terms & Conditions govern your use of the LashDerma.com website and any services or products you purchase through the site. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree to these terms, please refrain from using the site.
1. General Disclaimer
LashDerma.com is not liable for any issues, losses, or damages that may arise from purchasing products through our website. All sales are final upon confirmation of the order.
It is important that buyers consult a healthcare professional before purchasing or using any products available on our website. Full disclosure to your doctor ensures the safe and effective use of products tailored to your specific health needs.
2. Product Information
The images and descriptions of products on our website are for reference purposes only. Actual products may differ slightly from those shown, including packaging, appearance, and product details.
Prices displayed on LashDerma.com are listed in United States Dollars (USD). All prices are subject to change at the discretion of LashDerma.com, and we reserve the right to adjust prices without prior notice.
3. Order Cancellation and Refusal
LashDerma.com reserves the right to cancel any order or refuse service to any customer at our discretion, without prior notice. If an order is canceled after payment has been processed, we will provide a full refund to the customer.
Please note that the decision to cancel or refuse an order is based on our internal policies and may occur for reasons including, but not limited to, suspicious activity, invalid payment details, or concerns over the legality of the order.
4. Consultation with a Healthcare Provider
The information provided on the website, including product details, is generic in nature. It is crucial that you consult a healthcare provider before using or purchasing any products from LashDerma.com. The advice of a healthcare professional is necessary to ensure the product is suitable for your health condition.
5. Account Creation and Security
Customers are encouraged to create an account on LashDerma.com to streamline the purchasing process. When signing up, you must provide a valid email address and other personal information, such as shipping address and payment details.
Upon registration, you will receive a confirmation email to verify your account.
LashDerma.com uses SSL encryption technology to secure personal and payment information, ensuring that your data is protected and not accessible to unauthorized third parties.
6. Privacy and Data Protection
We are committed to protecting your privacy. All personal data collected will be used only to provide you with the best possible shopping experience and to communicate essential information regarding your orders.
LashDerma.com does not store payment information in our database, ensuring that sensitive data remains encrypted and secure.
7. Feedback and Communication
LashDerma.com provides a feedback section where customers can leave product reviews or share comments about their shopping experience. We aim to respond to inquiries promptly and encourage open communication with our customers.
8. Shipping Policy
- Shipping Fees: A shipping fee will be applied to each order, based on the size and weight of the products being purchased. These fees may vary depending on the delivery location and shipping method.
- Estimated Delivery Time: Orders typically take around 10–15 days to reach their destination. We recommend placing orders with this delivery timeframe in mind.
- Shipping Rates and Customs Fees: Shipping rates and customs charges may fluctuate, and it is the buyer’s responsibility to be aware of current rates. LashDerma.com is not responsible for any changes in shipping or customs fees. Orders shipped to military addresses may experience longer delivery times due to handling procedures.
9. Shipping Address
The shipping address provided during the checkout process will be used as the default shipping address for future orders unless updated by the customer. If you wish to change the shipping address for an order, this can be done at the time of checkout. Changes to the shipping address may impact delivery timelines.
LashDerma.com only ships generic eyelash serums and related products and does not deal with branded medications or products. Please ensure that you are aware of the product types available on our site.
10. Delays Due to Customs
LashDerma.com is not responsible for any delays caused by customs or government authorities in the destination country. If your order is delayed due to customs clearance, we will not be held liable.
If an order is not received within 7 days of the expected delivery date due to customs-related delays, we will offer a reshipment or refund, provided that the delay is reported to us promptly.
11. Customs Charges
LashDerma.com does not cover customs charges or duties that may be imposed by your country’s government. Any customs fees or import taxes will be the responsibility of the customer and must be paid directly to the relevant customs authority.
It is the buyer’s responsibility to check with local customs regulations to ensure they are aware of any potential charges before placing an order.
12. Liability Limitations
LashDerma.com is not liable for any damages, losses, or consequences resulting from the use of our website or products. By purchasing from us, you agree to use our products at your own risk and acknowledge that we are not responsible for any adverse effects or health-related issues caused by the products.
We make no warranty that the products sold on LashDerma.com are suitable for your specific needs, and all product use is at your own discretion.
13. Changes to Terms and Conditions
LashDerma.com reserves the right to modify, update, or revise these Terms & Conditions at any time. All updates will be posted on this page, and the revised terms will take effect immediately upon posting. It is your responsibility to review this policy periodically to stay informed about any changes.
14. Contact Information
If you have any questions or concerns regarding these Terms & Conditions or your experience on LashDerma.com, please contact us at: admin@lashderma.com
By using LashDerma.com, you agree to these Terms & Conditions. If you do not agree with any part of this policy, you should not use our website or place orders through our platform.